If you would like to return your purchase, please send an email along with your order number to coxiviviamo@gmail.com, so we can assist with the process of your return. Please email us within 7 days of receipt of your order and let us know you wish to return your purchase. Returns are only accepted if we receive the item back within 30 days of purchase.
We will provide you with a return authorization number that must be included with the package in order to be eligible for return. The customer is responsible for return shipping fees.
CONDITIONS OF RETURN:
- Items returned must be in their original sale condition (the returned items must have all the original packaging and labels).
- Earrings (for hygiene purposes) and gift cards cannot be returned.
- You may be asked to provide personal details for returns or exchanges for verification purposes.
FAULTY RETURNS:
If you believe an item you have purchased is faulty please Contact Us.
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from COXIVIVIAMO if the item is:
- (a) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
- (b) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide COXIVIVIAMO with proof of purchase, such as your original receipt.
If you are entitled to a refund but you would prefer to exchange the item or receive a COXIVIVIAMO gift card of equivalent value to the item, COXIVIVIAMO is happy to exchange or give you a gift card.
PLEASE NOTE:
A refund will be issued once the items are inspected and found to be in the original sale condition. All returns will be processed within 10 business days after receiving your parcel and you will be notified via email once it is completed.
All items from COXIVIVIAMO are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.